Terms of Service - Jugnu AI | WhatsApp Business Automation Pakistan

1. Acceptance of Terms

By accessing and using Jugnu AI's services, you acknowledge that you have read, understood, and agree to be bound by these Terms of Service. These terms constitute a legally binding agreement between you ("Client") and Jugnu AI ("Company", "we", "us", or "our").

If you are entering into this agreement on behalf of a company or other legal entity, you represent that you have the authority to bind such entity to these terms.

2. Service Description

Jugnu AI provides WhatsApp Business API automation services including but not limited to:

Automated customer response systems
Lead generation and qualification
Sales funnel automation
Customer support chatbots
Integration with CRM and business systems
Analytics and reporting dashboards

3. Pricing & Payment Terms

3.1 Service Fees

Our pricing structure is based on the following tiers:

Starter Package: PKR 25,000/month - Up to 1,000 conversations
Business Package: PKR 50,000/month - Up to 5,000 conversations
Enterprise Package: PKR 100,000/month - Unlimited conversations
Custom Solutions: Pricing based on specific requirements

3.2 Payment Terms

All fees are quoted in Pakistani Rupees (PKR)
Monthly fees are payable in advance
Payment due within 7 days of invoice date
Late payment charges: 2% per month on overdue amounts
Accepted payment methods: Bank transfer, online banking, mobile wallets

3.3 Price Adjustments

We reserve the right to adjust pricing with 30 days written notice. Price increases will not exceed 15% annually unless due to significant changes in third-party costs or regulatory requirements.

4. Contract Duration

4.1 Minimum Contract Period

All service agreements require a minimum commitment of 12 months. This ensures:

Adequate time for system optimization and ROI realization
Stable pricing and service delivery
Comprehensive support and training

4.2 Contract Renewal

Contracts automatically renew for successive 12-month periods unless either party provides 60 days written notice of non-renewal.

4.3 Early Termination

Early termination within the minimum contract period requires:

90 days written notice
Payment of 50% of remaining contract value
Settlement of all outstanding fees and costs

5. Setup & Implementation

5.1 Setup Charges

One-time setup and implementation fees:

Starter Package: PKR 15,000
Business Package: PKR 30,000
Enterprise Package: PKR 50,000
Custom Solutions: Based on complexity (PKR 25,000 - PKR 100,000)

5.2 Implementation Timeline

Standard implementation: 5-10 business days
Complex integrations: 15-30 business days
Timeline depends on client responsiveness and system complexity

5.3 Training & Support

Setup charges include:

System configuration and testing
Staff training (up to 4 hours)
Documentation and user guides
30 days post-launch support

6. Third-Party API Costs

6.1 WhatsApp Business API

WhatsApp Business API costs are separate from our service fees:

Conversation-based pricing: As per Meta's current rates
Business-initiated conversations: Approximately PKR 15-25 per conversation
User-initiated conversations: Free for first 1,000/month, then charged
Template message costs: As per Meta's pricing structure

6.2 Facebook/Meta Integration

Facebook Business Manager setup: Included
Facebook Ads API integration: PKR 5,000 setup fee
Instagram integration: PKR 3,000 additional monthly fee

6.3 Additional API Costs

Third-party integrations may incur additional costs:

CRM integrations: PKR 2,000-10,000 setup
Payment gateway APIs: As per provider rates
SMS backup services: PKR 0.50-2.00 per SMS
Voice call integration: PKR 3-8 per minute

6.4 Cost Transparency

All third-party costs are passed through at actual rates with no markup. Monthly statements will detail all API usage and associated costs.

7. Client Obligations

7.1 Compliance Requirements

Comply with WhatsApp Business Policy and Commerce Policy
Adhere to Pakistan's data protection and privacy laws
Maintain valid business registration and licenses
Provide accurate business information for verification

7.2 Content Responsibility

Ensure all content is legal, accurate, and non-misleading
Obtain necessary permissions for promotional content
Respect customer privacy and consent requirements
Avoid spam, harassment, or inappropriate messaging

7.3 Technical Cooperation

Provide timely access to required systems and data
Designate authorized personnel for system management
Participate in training and onboarding sessions
Report issues and provide feedback promptly

8. Intellectual Property

8.1 Jugnu AI Property

All software, algorithms, methodologies, and proprietary technologies remain the exclusive property of Jugnu AI. Clients receive a limited, non-transferable license to use our services.

8.2 Client Data

Clients retain ownership of their business data, customer information, and content. We process this data solely to provide agreed services and maintain strict confidentiality.

8.3 Improvements & Feedback

Any improvements, suggestions, or feedback provided by clients may be incorporated into our services without compensation, while respecting client confidentiality.

9. Limitation of Liability

9.1 Service Availability

We strive for 99.5% uptime but cannot guarantee uninterrupted service due to factors beyond our control, including:

Third-party API limitations or outages
Internet connectivity issues
Scheduled maintenance windows
Force majeure events

9.2 Liability Limits

Our total liability for any claims shall not exceed the total fees paid by the client in the 12 months preceding the claim. We are not liable for:

Indirect, consequential, or punitive damages
Loss of profits, revenue, or business opportunities
Data loss due to client system failures
Third-party service interruptions

9.3 Indemnification

Clients agree to indemnify Jugnu AI against claims arising from:

Violation of these terms or applicable laws
Misuse of our services or platform
Infringement of third-party rights
Unauthorized access or data breaches on client systems

10. Termination

10.1 Termination for Cause

Either party may terminate immediately for:

Material breach of contract terms
Non-payment of fees after 30 days notice
Violation of platform policies
Insolvency or bankruptcy proceedings

10.2 Post-Termination

All outstanding fees become immediately due
Access to services will be suspended within 48 hours
Client data will be available for export for 30 days
Confidentiality obligations continue indefinitely

11. Governing Law

11.1 Jurisdiction

These terms are governed by the laws of Pakistan. Any disputes shall be resolved through:

Good faith negotiations (30 days)
Mediation through Pakistan Centre for Dispute Resolution
Arbitration under Arbitration Act 2016
Courts of Lahore, Pakistan (final resort)

11.2 Regulatory Compliance

Services comply with:

Pakistan Telecommunication Authority (PTA) regulations
State Bank of Pakistan (SBP) guidelines for fintech
Competition Commission of Pakistan rules
Personal Data Protection Act (when enacted)

12. Contact Information

12.1 Business Address

Jugnu AI (Private) Limited
Office 123, IT Tower
Gulberg III, Lahore
Punjab, Pakistan
Postal Code: 54000

12.2 Contact Details

Email: legal@jugnu.dev
Phone: +92-42-1234-5678
WhatsApp: +92-300-1234567
Business Hours: Monday-Friday, 9:00 AM - 6:00 PM PKT

12.3 Legal Notices

All legal notices must be sent via registered mail or email to legal@jugnu.dev. Electronic notices are deemed received within 24 hours of sending.