Privacy Policy

1. Introduction

Welcome to Jugnu AI ("we," "our," or "us"). We are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our WhatsApp AI automation services and visit our website at jugnu.dev.

By using our services, you agree to the collection and use of information in accordance with this policy. If you do not agree with our policies and practices, please do not use our services.

2. Information We Collect

2.1 Personal Information

We may collect the following types of personal information:

• Contact Information: Name, email address, phone number, WhatsApp number
• Business Information: Company name, business type, industry, website URL
• Account Information: Username, password, account preferences
• Communication Data: WhatsApp messages, chat logs, customer interactions

2.2 Technical Information

• Device Information: IP address, browser type, operating system, device identifiers
• Usage Data: Pages visited, time spent, click patterns, feature usage
• Cookies and Tracking: Session cookies, analytics cookies, preference cookies

2.3 WhatsApp Integration Data

• Message Content: Customer messages, automated responses, conversation history
• Contact Lists: Customer phone numbers, contact names, group information
• Media Files: Images, documents, voice messages shared through WhatsApp

3. How We Use Your Information

We use the collected information for the following purposes:

3.1 Service Provision

• Provide and maintain our AI WhatsApp automation services
• Process and respond to customer inquiries automatically
• Generate sales leads and manage customer relationships
• Customize AI responses based on business requirements

3.2 Service Improvement

• Analyze usage patterns to improve our AI algorithms
• Enhance user experience and service functionality
• Develop new features and capabilities
• Conduct research and analytics for service optimization

3.3 Communication

• Send service updates, notifications, and announcements
• Provide customer support and technical assistance
• Send marketing communications (with your consent)
• Respond to inquiries and feedback

4. Information Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your information in the following circumstances:

4.1 Service Providers

• Cloud hosting providers for data storage and processing
• Analytics services for usage monitoring and improvement
• Payment processors for subscription and billing management
• Customer support tools for service delivery

4.2 Legal Requirements

• Compliance with applicable laws and regulations
• Response to legal processes, court orders, or government requests
• Protection of our rights, property, or safety
• Prevention of fraud or illegal activities

4.3 Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of the business transaction, subject to the same privacy protections.

5. Data Security

We implement appropriate technical and organizational measures to protect your personal information:

• Encryption: Data is encrypted in transit and at rest using industry-standard protocols
• Access Controls: Strict access controls and authentication mechanisms
• Regular Audits: Security assessments and vulnerability testing
• Staff Training: Regular privacy and security training for our team
• Incident Response: Procedures for handling security breaches and incidents

While we strive to protect your information, no method of transmission over the internet or electronic storage is 100% secure. We cannot guarantee absolute security but are committed to maintaining the highest standards of data protection.

6. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy:

• Account Data: Retained while your account is active and for 2 years after account closure
• WhatsApp Messages: Stored for up to 1 year for service improvement and compliance
• Analytics Data: Aggregated and anonymized data may be retained indefinitely
• Legal Requirements: Some data may be retained longer to comply with legal obligations

You may request deletion of your personal information at any time, subject to legal and contractual obligations.

7. Your Privacy Rights

You have the following rights regarding your personal information:

7.1 Access and Portability

• Request access to your personal information
• Obtain a copy of your data in a portable format
• Request information about how your data is processed

7.2 Correction and Updates

• Correct inaccurate or incomplete information
• Update your account and profile information
• Modify your communication preferences

7.3 Deletion and Restriction

• Request deletion of your personal information
• Restrict processing of your data
• Object to certain types of data processing

7.4 Withdrawal of Consent

• Withdraw consent for marketing communications
• Opt-out of non-essential data processing
• Disable cookies and tracking (may affect functionality)

To exercise these rights, please contact us at privacy@jugnu.dev.

8. WhatsApp Integration Privacy

Our WhatsApp integration involves specific privacy considerations:

8.1 WhatsApp Business API

• We use WhatsApp Business API in compliance with WhatsApp's terms and policies
• Messages are processed through WhatsApp's secure infrastructure
• We do not store WhatsApp encryption keys or access encrypted message content

8.2 Customer Consent

• Customers must opt-in to receive automated messages
• Clear opt-out mechanisms are provided in all communications
• We respect WhatsApp's 24-hour messaging window policies

8.3 Message Processing

• AI processing occurs on secure, encrypted servers
• Message content is analyzed only for response generation
• Personal information is extracted only as necessary for service provision

9. International Data Transfers

Your information may be transferred to and processed in countries other than Pakistan. We ensure appropriate safeguards are in place:

• Adequacy Decisions: Transfers to countries with adequate data protection laws
• Standard Contractual Clauses: EU-approved clauses for international transfers
• Certification Programs: Participation in recognized privacy frameworks
• Binding Corporate Rules: Internal policies ensuring consistent protection

10. Children's Privacy

Our services are not intended for children under 18 years of age. We do not knowingly collect personal information from children under 18. If we become aware that we have collected personal information from a child under 18, we will take steps to delete such information promptly.

If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any material changes by:

• Posting the updated policy on our website
• Sending email notifications to registered users
• Displaying prominent notices on our platform
• Updating the "Last Modified" date at the top of this policy

Your continued use of our services after any changes indicates your acceptance of the updated Privacy Policy.

12. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

We will respond to your inquiries within 30 days of receipt.

13. Regulatory Compliance

This Privacy Policy is designed to comply with:

• Pakistan Data Protection Laws: Including the Personal Data Protection Act (when enacted)
• GDPR: For users in the European Union
• CCPA: For users in California, USA
• WhatsApp Business Policies: For messaging and automation compliance
• Industry Standards: ISO 27001, SOC 2, and other security frameworks